Question 1

How quickly can you fix my damaged panels?

Accepted Answer

In most cases, we can repair or replace damaged garage door panels the same day you call. Our service vehicles are stocked with common panel sizes and materials, allowing us to complete many repairs in a single visit. For custom or specialty panels that need to be ordered, we typically have them installed within 3-5 business days.

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Question 2

What causes damaged panels in garage doors?

Accepted Answer

Garage door panels can become damaged through several common causes including accidental vehicle impact, weather events like hail and wind-blown debris, rust on steel doors or rot on wood doors, and normal wear and age. Regular maintenance can prevent many of these issues and extend your door's lifespan significantly.

Question 3

Do you offer financing for new custom door installations?

Accepted Answer

Yes, we offer flexible financing options to make your custom garage door installation affordable. We've partnered with trusted financing providers to offer plans with competitive rates, including some 0% APR promotional periods for qualified buyers. Monthly payments can be as low as $50-100 depending on your project size and credit terms.

Question 4

What's included in your lifetime warranty?

Accepted Answer

Our lifetime warranty covers all labor and installation work performed by our technicians for as long as you own your home. This includes the proper functioning of springs, cables, tracks, and all hardware we install. If any component we installed fails under normal use, we'll repair or replace it at no cost.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend professional garage door maintenance at least once per year for optimal performance and longevity. If your door sees heavy use (more than 4-5 cycles per day) or you live in an area with extreme weather, twice-yearly service is advisable. Annual maintenance includes lubrication, spring tension adjustment, safety sensor calibration, and a complete hardware inspection.

Question 6

Are your technicians certified and insured?

Accepted Answer

Absolutely. All our technicians are IDA (International Door Association) certified and undergo continuous training on the latest garage door technologies and safety protocols. We maintain comprehensive insurance including general liability, workers' compensation, and professional liability coverage.

Question 7

What types of garage doors do you install?

Accepted Answer

We install the complete range of residential and commercial garage doors including traditional raised-panel steel doors, carriage house style doors, contemporary full-view aluminum and glass doors, and custom wood doors. We offer insulated doors in various R-values, fire-rated doors, and wind-load rated doors for storm protection.

Question 8

How long does a new garage door installation take?

Accepted Answer

A standard garage door installation typically takes 4-6 hours from start to finish, including removal of the old door, installation of the new door and hardware, opener installation or connection, and complete testing. We complete most installations in a single day.

Frequently Asked Questions